The help pages referenced below contain answers to questions you might have while using the Streamster platform. For any additional inquiries you might have during the platform software download, installation or later use, please do not hesitate to contact our support team:
To open and read a particular help page, please click on its title.
1.4.1. Common connection errors in Streamster
Error: Please check your network connection and server address, and try again. (0x80342af9).
This error message is usually seen if the user has installed a download accelerator or a newer version of Norton Antivirus application on his computer. To resolve this issue and enable connection to the Streamster server, simply disable the download accelerator application before connecting to the Streamster server.
IMPORTANT: This or similar error messages can also be seen if the user is sitting behind a personal or corporate firewall that does not let communication on SSL port (number 443). Please contact your security administrator, as this port should normally be open for outbound traffic.
Error: Server security certificate is invalid or expired.
This error message is usually seen if the system date and time are not correctly set (due to BIOS upgrade or battery failure) on your computer. To resolve this issue and enable connection to the Streamster server, simply update your system date and time.
Send us your comments, suggestions and any questions you might have about the Streamster trading platform. We look forward to receiving your input and developing content on this page to help you resolve any potential problem.