AGEA - Streamster Help

Streamster Help

The help pages referenced below contain answers to questions you might have while using the Streamster platform. For any additional inquiries you might have during the platform software download, installation or later use, please do not hesitate to contact our support team:

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Get additional help with the Streamster platform

To open and read a particular help page, please click on its title.

Getting started with Streamster™

1.1.

Streamster basics, download and installation

1.2.

Connecting to the Streamster Server

1.3.

Understanding security

1.4.

Troubleshooting connectivity

1.4.1. Common connection errors in Streamster

Error: Please check your network connection and server address, and try again. (0x80342af9).

This error message is usually seen if the user has installed a download accelerator or a newer version of Norton Antivirus application on his computer. To resolve this issue and enable connection to the Streamster server, simply disable the download accelerator application before connecting to the Streamster server.

IMPORTANT: This or similar error messages can also be seen if the user is sitting behind a personal or corporate firewall that does not let communication on SSL port (number 443). Please contact your security administrator, as this port should normally be open for outbound traffic.

Error: Server security certificate is invalid or expired.

This error message is usually seen if the system date and time are not correctly set (due to BIOS upgrade or battery failure) on your computer. To resolve this issue and enable connection to the Streamster server, simply update your system date and time.

1.5.

Special Windows 98 requirements

Working with Streamster™

Managing market instrument subscriptions

2.4.1.

Subscribing to market instruments

2.4.2.

Removing market instrument subscriptions

2.4.3.

Selecting market update filters

2.5.

Joining and leaving discussion groups

2.6.

Selecting news categories

Working with Orders, Trades, Positions and Portfolio

Viewing and reordering columns

3.1.4.

Canceling orders

3.1.5.

Clearing Orders window

3.2.

Trades

3.2.1.

Viewing and reordering columns

3.2.2.

Clearing Trades window

View and reorder columns

3.3.3.

Closing a position

3.3.4.

Closing multiple positions

3.3.5.

Removing closed positions

3.4.

Portfolio

Using Charting Application

4.1.

Reading a chart

4.2.

Changing a style of a chart

4.3.

Changing an instrument

4.4.

Changing a range on the chart

4.5.

Working with My Charts

4.5.1.

Adding new chart layout

4.5.2.

Choosing an existing chart

4.5.3.

Organizing My Charts

4.6.

Working with indicators

4.6.1.

Adding a new indicator

4.6.2.

Removing an indicator

4.6.3.

Removing all indicators

4.6.4.

Editing settings of an indicator

4.7.

Showing and hiding open positions

Customizing Streamster™

5.1.

Setting up sound, voice and visual notifications

5.2.

Resizing windows in Streamster

5.3.

Relocating and splitting windows

5.4.

Changing the way Streamster shows in taskbar

5.5.

Using descriptive names for Charting tabs

Send us your comments, suggestions and any questions you might have about the Streamster trading platform. We look forward to receiving your input and developing content on this page to help you resolve any potential problem.