The help pages referenced below contain answers to questions you might have while using the Streamster platform. For any additional inquiries you might have during the platform software download, installation or later use, please do not hesitate to contact our support team:
To open and read a particular help page, please click on its title.
1.4. Troubleshooting connectivity
Because Streamster uses SSL (secure sockets layer) to communicate with Streamster Server, it is necessary that your Internet connection supports SSL. If you are using a dial-up or a broadband connection, you will be able to use SSL. However, if your computer is behind a company firewall, it might be possible that network administrators have disabled SSL. If you are unable to connect to the Streamster Server, please ask your network administrators to enable SSL by allowing TCP communication on port 443.
Streamster will work with a proxy server if your Internet Explorer is configured to use one. To check or configure your proxy settings, please open Internet Explorer, select "Internet Options" from the [Tools] menu and then click "Connections".
Send us your comments, suggestions and any questions you might have about the Streamster trading platform. We look forward to receiving your input and developing content on this page to help you resolve any potential problem.